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How do I return an item? Returns We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase. Unfortunately, you cannot return merchandise bought at retail stores or other websites. Only merchandise purchased from Cuddlduds.com can be returned. ________________________________________ How to Return/Exchange Please contact our customer service representative at custserv@cuddlduds.com or 1-866-202-5445 to notify us of the return or exchange. Package the return item and ship it to the below address. You will be notified upon receipt and processing of your return and a credit will be issued. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping and handling charges will be incurred. ________________________________________ Return Address Please send your package to: Cuddl Duds ATTN Returns Processing 400 West Chickasaw Ave. Mcalester, OK 74501 U.S.A. ________________________________________ Please Note • Shipping and handling charges are not refundable. • A credit will be issued as soon as we receive and process your return. • Please allow up to two billing cycles for a refund to appear on your credit card statement. • Special offers may be subject to reduction by a return/exchange or cancellation. |